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SVR DINE IN
Date
Restaurant
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Andy Bay
Dunedin North
George St
Green Island
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SVR Grader: Your Name
*
Shift Manager on Duty
*
Supporting Manager(s)
Week Day or Weekend
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Week Day
Weekend
Shift
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Breakfast 7-11am
Lunch 11-3pm
Dinner 5-9pm
Grave 10pm-2am
QUALITY
Rate your satisfaction with the QUALITY of the food you received
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Select
Outstanding
Excellent
Good
Needs Improvement
Unsatisfactory
Rate your satisfaction with the QUALITY of the fries you received
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Outstanding
Excellent
Good
Needs Improvement
Unsatisfactory
Rate your satisfaction with the QUALITY of the beverages/desserts you received
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Outstanding
Excellent
Good
Needs Improvement
Unsatisfactory
SERVICE
Rate your satisfaction with the SPEED of service you received
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Outstanding
Excellent
Good
Needs Improvement
Unsatisfactory
Rate your satisfaction with the HOSPITALITY and APPEARANCE of the team
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Outstanding
Excellent
Good
Needs Improvement
Unsatisfactory
Rate your satisfaction with the ACCURACY. Did you receive all of your order including straw/napkins etc?
*
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Outstanding
Excellent
Good
Needs Improvement
Unsatisfactory
CLEANLINESS
Rate your satisfaction with the CLEANLINESS of the Dining Room and Toilets
*
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Outstanding
Excellent
Good
Needs Improvement
Unsatisfactory
Rate your satisfaction with the CLEANLINESS and ORGANISATION behind the counter
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Outstanding
Excellent
Good
Needs Improvement
Unsatisfactory
MANAGEMENT
Effective Shift Planning with goals that support restaurant priorities & opportunities. Pre shift completed, correct numbers & people positioned correctly for expected volume?
*
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Select
Outstanding
Excellent
Good
Needs Improvement
Unsatisfactory
Managers identifying danger zones, managing breaks well & completing travel paths, not stuck on a station if applicable
*
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Select
Outstanding
Excellent
Good
Needs Improvement
Unsatisfactory
Managers are leading by example, communicating well, actively coaching & motivating crew.
*
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Select
Outstanding
Excellent
Good
Needs Improvement
Unsatisfactory
OVERALL COMMENTS/NOTES
QUALITY Observations:
SERVICE Observations:
CLEANLINESS Observations:
MANAGEMENT Observations:
Overall Summary
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RESULTS
Quality
%
Service
%
Cleanliness
%
Management
%
Overall Result
%
Outstanding
Excellent
Good
Needs Improvement
Unsatisfactory
Food ordered
Big Mac Combo
McChicken Combo
Quarter Combo
Filet Combo
Other
Beverage ordered
Soft drink
Shake
Coffee
Special
Other
Dessert ordered
Sundae
McFlurry
Pie
Special
Other
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